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Giving Feedback That Delivers Results (alt: Navigating Difficult Conversations)

Total Credits: 1 including 1 Business Management & Organization - Non-technical

Average Rating:
ACPEN Industry Institute |  Practice Management
Jill Schiefelbein
Course Levels:
1 Hour
Access for 30 day(s) after program date.

Please Note: Programs with a ☾ insignia begin after 5pm or air on the weekend.


Being a leader often requires having difficult conversations and negotiating the boundaries of relationships and organizational needs. Navigating conversations where one person wants another to change behavior can be quite tricky. How do you do this in the most effective way, without making it personal, and in a way that simultaneously gets buy-in and results in direct action? In this session, we'll uncover a handful of strategies to drive results with your communication. 

Basic Course Information

Learning Objectives
  • How to keep feedback discussions from getting heated or personal
  • Strategies for communicating your position without coming across as confrontational
  • Common reasons communication fails, and how to avoid them
  • How to create and organize messages for maximum persuasive impact

Major Subjects
  • leadership
  • communication
  • performance 

Course Materials


Jill Schiefelbein's Profile

Jill Schiefelbein Related seminars and products

University faculty-turned-entrepreneur, Jill is an award-winning business owner, author, and recovering academic. She taught business communication at Arizona State University for 11 years, analyzed terrorist documents to provide counter-terrorism messaging strategies to the military, and was a pioneer in the online education space, creating an office serving 60,000 students and—with no staff or operational budget—added $1M in revenue in its first year.

Now, Jill focuses on providing custom communication training and strategies for her clients—through workshops, keynote speaking, consulting, and virtual training. She’s helped clients all over the spectrum learn dynamic communication skills: from Boomers, to Millennials, to Generation Z—from Fortune 50 companies, non-profit organizations, and even some reluctant professional athletes.

She’s a VIP contributor to Entrepreneur, and a livestream video personality. She has a syndicated YouTube channel that teaches communication skills and reaches thousands each week. She's written communication textbooks used at multiple universities, is a frequent guest on a wide range of podcasts, and has been featured in Forbes, Entrepreneur, CNET, and Time. Her latest book, Dynamic Communication: 27 Strategies to Grow, Lead, and Manage Your Business from Entrepreneur Press was a #1 New Release in multiple Amazon categories.


Wed, Jul 28, 2021 - 02:00pm to 03:07pm EDT
Mon, Aug 09, 2021 - 04:00pm to 05:07pm EDT
Fri, Aug 20, 2021 - 10:00am to 11:07am EDT
Wed, Sep 15, 2021 - 12:00pm to 01:07pm EDT
Thu, Sep 23, 2021 - 02:00pm to 03:07pm EDT
Wed, Oct 13, 2021 - 04:00pm to 05:07pm EDT
Sat, Oct 23, 2021 - 10:00am to 11:07am EDT
Thu, Nov 11, 2021 - 12:00pm to 01:07pm EST
Tue, Nov 23, 2021 - 02:00pm to 03:07pm EST
Sat, Dec 11, 2021 - 04:00pm to 05:07pm EST
Wed, Dec 22, 2021 - 10:00am to 11:07am EST

Additional Info

Basic Course Information

Prerequisites None
Advanced Preparation None
Designed For Anyone who has to create or delegate or facilitate or run meetings
Original Recording Date 10/17/2019
Yellow Book No
Course Developer Jill Schiefelbein
Date Added to Catalog 09/30/2019

Additional Information

Complaint Resolution Policy Please contact Anne Taylor for any complaints., (972-377-8199).
Official Registry Statement

Business Professionals' Network, Inc. is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:

Instructional Delivery Method Group Internet Based
Course Registration Requirements Online Registration
Refund/Cancellation Policy Please contact the ACPEN help desk 1-877-602-9877 or if you wish to cancel your attendance for a previously purchased webcast and are requesting a refund or transfer.

Promo Video



Overall:      4.9

Total Reviews: 16


Sarah E - Marion, Iowa

"Jill was great! I learned more than I expected!"

Norman K - WARREN, Michigan

"Very good presentation."

Reynolds A

"The presenter did an excellent job, and was very knowledgeable in this area. "

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